We're here to help. Check out our FAQ

General Questions

  • 1. Can I Choose Who I live With ?

    Where you are not booking in a group, we understand flat mates will be really important to your experience so when you book as a individual, we will ask you some questions to help us to match you with the perfect flatmates.

  • 2. What is the booking process?

    Booking your Room is super easy!

    Go to myaccommodation.online
    Select your Room
    Register your Details
    Read and Agree to The T&CS
    Pay your Deposit!

    Is that easy. Still have questions? feel free to contact us on info@alliedstudents.com or call us on 0121 3122200.

  • 3. May I change move-in date?

    Yes. You can send us a request to change your move-in date. Please request form here.

  • 4. Cancellation Policy

    Cancellation Policy 22/23 – Allied Student Accommodation Ltd

    RESERVATIONS MADE PRIOR TO 01st August 2022 14 Day Cooling-off Period

    You can cancel your booking by sending an email directly to the accommodation team within 14 days of signing your tenancy agreement. Should you decide to cancel your reservation within these 14 days you will receive a full refund of the deposit amount paid.

    If you decide to cancel your reservation after the 14-day cooling-off period and should any of the following events occur; the below process will come into effect.

    Your UK Visa application has been denied
    You have failed to obtain the required qualifications to get into your first University of

    You have failed to pass the relevant English Language course required for University
    Deferment of your University place
    If you secure your accommodation and then if for any of the reasons stated above are no longer able to attend your chosen higher education, official written evidence from the relevant University and/or UCAS and/or VISA authorities/embassy must be sent directly to the accommodation team within 5 calendar days of you receiving notification of the decision.

    If sufficient evidence is provided and accepted by the accommodation team, you will be eligible to cancel your tenancy agreement without obligation and the full deposit will be returned.

    More information you can find by link
    cancellation policy.

  • 5. Updates for Coronavirus (COVID-19)

    Coronavirus Update

    The last update here >>>

Payments and Rent

  • 1. Do I have to pay a holding deposit?

    There is a £ 150 holding deposit or less. When your tenancy starts, the holding deposit will convert into a refundable damage deposit. All deposits are registered with My Deposit Scheme which is a government accredited Tenancy Deposit Protection Scheme provider. This will be returned after you vacate the room minus any damages.

  • 2. Do I need a guarantor?

    You only need to provide a UK- based guarantor if you wish to pay your rent in instalments.
    Any student who does not have a UK guarantor will be required to pay the full year’s rent upon application.

  • 3. How can I make a payment?

    You can pay via Recurring Card, Direct Debit or Bank Transfer. Cash and Cheques are not accepted.

  • 4. Do I have to pay council tax?

    If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate which your university will be able to arrange.

  • 5. Are bills included?

    All utility bills are included ( gas, water and electricity) broadband with WI-FI and contents insurance for your belongings are all included.

Accessibility and cost

  • 1. Am I permitted to select any particular date to move in and move-out dates?

    It is expected that the move-in and move-out dates will matchup with the annual school timetable. However, it is best that you consult with our reservation specialist for adequate information.

  • 2. Is it possible to apply to stay for summer or move in early?

    The entire accommodation deal is designated for a stipulated period of time. Therefore, you have unrestrained access to your accommodation for the entire time. This simply implies that you can always remain in the accommodation during festivities and on vacations. It is also permissible to make reservations for more coverage during the summer period if you choose to reside then too. You can always consult it your reservation specialist for additional information.

  • 3. What is the reason for some rooms having a price range?

    Even though some rooms have the same arrangement, size, and design, the price range may vary owing to the positioning of the room in the property. You can be sure that our reservation specialist will assist you to identify the specific room that is well-suited to your expectations and financial strength.

  • 4. Could you explain the idea of a fully-furnished kitchen?

    A fully-furnished kitchen can be explained as a kitchen that has everything you require for a functional living. This simply implies that your kitchen comes equipped with everything you require for wholesome living with every cooking appliance made available to you.

  • 5. Can you clarify the Terms and Conditions of Myaccommodation.online student occupancy contract?

    It should be noted that every room that is made available to the student is covered by the shorthold tenancy contract. The provisions of this contract stipulate everything that should be required of the occupant and must be studied meticulously. This contract is enforceable and serves as Myaccommodation’s requirement as Landlord. Following the signing of this contract, it is expected that the students take full responsibility for the payment for the allocated period and that the student makes payment irrespective of whether he needs to leave before the stipulated termination date contained in the document.

Safety facts and details

  • 1. Are the environment and property secure and expedient?

    We offer properties that are absolutely expedient and in close proximity to everything that you will require. With nearness to universities and an efficient movement system, you can be sure of being close to every facility you will require for well-rounded living. More so, you will have CCTV installed for efficient surveillance.

  • 1. Can I have pets?

    No pets are permitted under the term of the tenancy agreement.

Annulment Rule

  • 1. Will I be able to annul a reservation

    Kindly verify form our reservation experts about the annulment rule for the precise property.

  • 2. What if I decide to terminate a reservation?

    Every single property has their respective termination rule which will be contained in your rental contract. However, you can always reach out to the reservation specialist for support.


Helping you secure your own home is our number one priority. Contact us now and we will be glad to help.
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